Top 10 Questions to Ask Before Hiring an HVAC Company

Make an Informed Decision for Your Home Comfort

Finding the right HVAC company is crucial for ensuring your system operates efficiently and reliably regarding your home’s heating and cooling needs. However, with so many available options, it can take time to determine which company best fits your needs. To help you make an informed decision, here are the top 10 questions you should ask before hiring an HVAC company. Often consumers focus on price, which is understandable; however, in most instances, the lowest price rarely equates to the same reliability, guarantees, quality of work, warranties, and assurances that a company will be around for years to come. Let’s dive in!

1. How long has the HVAC company been in business?An HVAC company with a long track record in the industry is more likely to have the experience and knowledge necessary to handle various HVAC projects. In addition, established companies have a proven record of success. As a result, they are often better equipped to provide reliable and high-quality services, and they will be around to honor your warranty. For example, Hamel’s Ac is our family’s 3rd generation of HVAC companies, and our history dates back to 1965.
2. Are the technicians licensed and certified?Licensed and certified technicians have undergone extensive training and are well-versed in the latest industry standards and best practices. Ensuring that your HVAC company employs certified technicians guarantees that your system will be serviced by skilled professionals capable of addressing any issues. At Hamel’s, our team is licensed, certified, and trained on the latest technologies through our distributors.
3. Does the company offer comprehensive services (installation, maintenance, repair)?A full-service HVAC company can handle all aspects of your heating and cooling needs, from installation and maintenance to repairs and replacements. Working with a single company for all your HVAC requirements ensures consistency in service quality. In addition, it makes it easier to maintain your system over time while ensuring you know whom to call for any problems.
4. Are they experienced in working with your specific HVAC system?Different HVAC systems have unique features, requirements, and challenges. Ensure that the HVAC company you choose has experience working with your specific system. This knowledge will ensure they can provide the most effective and efficient service. For example, Hamel’s does not work on water source systems. While these systems are rare in San Diego, they do exist. If you have one of these systems, we recommend calling someone specializing in them. We would happily assist you with the other 99.9% of systems in most San Diego homes.
5. What warranties and guarantees do they offer on their work and products?A reputable HVAC company should stand behind its work and products by offering warranties and guarantees. These can vary in length and coverage, so it’s essential to ask about the details and understand what is included and what is not. Get these details in writing and retain a copy for yourself. While we all hope it is never needed, if your system gets installed incorrectly, you’ll likely see issues sooner than later. At Hamel’s, we rely on more than just our knowledge. We have an independent 3rd party inspect our installations and provide airflow calculations. The city then examines our systems as well. This ensures you get the quality system you paid for, and corners are never cut to save a dollar. We also provide written guarantees and warranties.
6. Can they provide customer references or testimonials?

   Customer references and testimonials provide valuable insight into the quality of work and customer service an HVAC company offers. Ask for references and take the time to read reviews and testimonials online to gain a better understanding of the company’s reputation and track record. We’re proud to have over 200+ 5-star reviews across multiple platforms.

7. Do they offer 24/7 emergency services?

   Heating and cooling emergencies can happen anytime, and having access to 24/7 emergency services ensures that any issues will be addressed promptly, minimizing the impact on your home’s comfort. Emergency services are essential as things like gas leaking into your home during the night need immediate attention. We’re proud to offer Emergency Services when your family is at risk.

8. How do they handle pricing and quotes? Are they transparent and upfront about costs?

   A reliable HVAC company should provide transparent pricing and accurate service quotes. Be wary of companies that offer unrealistically low prices or avoid providing a detailed quote, as this may indicate a lack of professionalism or potential hidden costs. In addition, unclear proposals often lead to change orders or work being performed in a way that can be detrimental to your home, family, or system’s lifespan. At Hamel’s, we offer a guarantee stating that the price we quote is the price you will pay.

9. Are they knowledgeable about energy-efficient systems, and can they provide recommendations on saving energy and lowering utility bills?

   Energy-efficient HVAC systems can help you save money on utility bills and reduce your environmental footprint. A knowledgeable HVAC company should be able to guide you in selecting the most efficient system for your needs and provide tips on maximizing your energy savings. For example, many companies in San Diego will often sell highly efficient systems like 95% furnaces. However, if you rarely use your furnace, seeing a return on this premium investment can take 12-15 years or even more. Every situation is different, and our experts are trained to identify these situations.

10. Does the company have a strong reputation in the local community and industry?

    A well-regarded HVAC company with a solid reputation in the local community and industry will likely provide reliable, high-quality services. Look for companies that have received awards or recognition, such as being voted a local favorite in community polls or featured in industry publications. For example, we’re proud to be the San Diego Union-Tribune Readers’ favorite of ’21 & ’22. We’ve also again been nominated for ’23. While this is a feat, we also won the best HVAC company of 22′ in the San Diego Reader.

Conclusion – Informed Decisions Lead to Better Investments

By asking these crucial questions and thoroughly researching potential San Diego HVAC companies, you can make an informed decision and choose the best service provider for your heating and cooling needs. Remember that investing in a reputable HVAC company is an investment in your home’s comfort and long-term performance. You will always be able to save a dollar today by going with a company with less of a reputation. Often, these short-term gains are quickly dissolved by costly early repairs. How’s the old saying go? “You get what you pay for.”

Interested in learning more about Hamel’s and our responses to these critical questions? Don’t hesitate to get in touch with us! Our team of experts is ready to assist you with all your HVAC needs. Click the “Text Us” button in the lower right-hand corner or give us a call at (619) 456-1488.